Commenting and Closing Trouble Tickets
To close a ticket when the issue was resolved or to post your comment:
- Click the Help Desk shortcut in the navigation pane.
- Locate the ticket you need and click its subject or identification number.
- To close, reopen or post a comment to the ticket, select the operation you would like to perform from the Ticket Event drop-down box, and type a new comment into the New Comment input field if required.
- Click OK to submit.
